Support

Help for the systems your organization depends on.

Choose the path that fits your situation. Current customers can reach the helpdesk; organizations with an existing system can ask us to assess what is happening.

Existing 210 Customer

Access the support team.

Current customers can use the helpdesk for remote assistance and coordinated escalation.

24/7 Tier 1 remote helpdesk
Tier 2: Monday–Friday, 8 AM–6 PM
Standard on-site support: Monday–Friday, 8 AM–6 PM

Get Support

Existing System

Need help with something we did not install?

You do not need to have purchased the system from 210 Solutions. Tell us what is happening, what has already been tried, and what outcome you need.

We can begin by understanding the system and deciding whether troubleshooting, takeover, modernization, or replacement is the right next step.

Get Support

Platform support

Support for systems already in the building.

Choose a platform page for focused troubleshooting, expansion, takeover, and modernization guidance.

Hanwha VisionCameras, recorders, Wisenet WAVE, and modernization HikvisionExisting-system support and migration planning LTS Video SurveillanceCamera and recorder support LTS Access ControlAccess-system support and modernization KeyscanAccess control support and recovery Keri SystemsDoors.NET, Borealis, and existing-system support PCSC Access ControlLiNC-NXG, LiNC-PLUS, takeover, expansion, and modernization

Request Service

Tell us what’s happening, and a member of the 210 Solutions service team will contact you. Please do not include passwords, access codes, or other sensitive information.

Full Name

Company Name

Email Address

Phone Number

Service Address

System Needing Service

Priority

Describe the Issue

Troubleshooting Already Attempted

Preferred Service Time

Photo or Document Upload

Optional — availability depends on the active Webflow site plan.

Upload File

Max file size 10MB.

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Do not submit passwords, alarm codes, network credentials, door codes, payment information, or other sensitive access information.

Thank you. Your service request has been received. A member of the 210 Solutions service team will contact you as soon as possible. If this is an emergency involving an immediate safety risk, contact the appropriate emergency service.

We couldn’t submit your request. Please try again or email service@210solutions.com.