Three Alliance Center office tower and entrance in Buckhead, Atlanta

210 Solutions Project

Three Alliance Center Video Surveillance Modernization

210 Solutions modernized video surveillance for a major Buckhead office property with a year of on-premises retention, 30 days of cloud backup, fast natural-language search, smart-tracking PTZ coverage, and dedicated viewing stations for property and security teams.

Three Alliance Center

Buckhead, Atlanta, Georgia

The environment

Start with the environment and the operating reality.

Three Alliance Center is a prominent office tower in Atlanta’s Buckhead district. A high-traffic commercial property with tenants, guests, valet activity, service access, and multiple operational teams needs video that remains useful long after an event—not footage that disappears before a delayed complaint or claim arrives.

The property’s surveillance environment needed longer retention, faster investigation tools, better resilience, and practical access for the people responsible for property management and front-line security. Because camera placement and security operations are sensitive, this public project summary intentionally omits camera maps, exact coverage details, network architecture, credentials, and identifiable footage.

The challenge

Traditional video systems often make investigations slow and uncertain. Staff may know that an event occurred without knowing exactly when, which camera saw it, what the person was wearing, or which portion of a license plate was visible. Manually reviewing hours of footage across many cameras wastes time and can still miss the relevant moment.

Short retention windows create another problem. Claims and complaints can arrive months after the event, after conventional footage has already been overwritten. The property needed to move beyond recollection and “he said, she said” disputes by preserving a much longer, searchable visual record.

Reliance on a single recorder also creates risk. A local hardware failure should not erase the most recent evidence or interrupt continuity while the primary system is repaired.

The constraints

The upgrade had to preserve and migrate the existing camera infrastructure where practical, including legacy analog feeds brought into the new video-management environment through multi-channel encoders. The system also needed secure role-based access, dependable playback and export, and viewing workflows appropriate for property management, the front desk, and the security director.

Public documentation must remain intentionally high level. The page describes business outcomes and general system capabilities without publishing exact camera locations, blind spots, device addresses, retention configuration details beyond the approved summary, or operating procedures that could weaken security.

The approach

Design the system around the people who use it.

210 Solutions designed a hybrid video-management architecture with the on-premises server handling primary recording and fast local access. Retention policies preserve up to 365 days of footage, while a separate 30-day cloud backup protects recent recordings if the local server becomes unavailable.

The platform turns recorded video into a searchable operational resource. Authorized users can search using descriptive terms and available metadata—for example, clothing color, person attributes, vehicle details, or partial license-plate characters—then review matching events instead of manually scrubbing through an entire day.

Security officer monitoring multiple camera views in a modern security operations center

What 210 delivered

From plan to a working, supportable system.

Scope

The completed modernization included:

  • A dedicated on-premises video-management server with up to 365 days of continuous retention
  • Thirty days of recent-video cloud backup for recovery continuity
  • Migration and optimization of the existing camera environment
  • Four 16-channel video encoders supporting legacy camera integration
  • Natural-language and metadata-assisted video search
  • Search workflows for partial license-plate text, clothing color, and person or vehicle attributes where visible and supported
  • Smart-tracking PTZ cameras supporting the lobby and valet operating area
  • Coverage supporting vehicle and tag review at property entry and exit points
  • Dedicated viewing stations for the property-management office and front-desk security check-in
  • A rebuilt security-director workstation for consolidated live camera viewing
  • Secure user access, permissions, recording policies, playback verification, exports, testing, and staff training
  • Managed networking, power conditioning, and system configuration supporting the new VMS

Execution

210 Solutions installed and configured the new on-premises VMS, brought the existing camera feeds into the platform, established the approved retention and backup policies, and verified recording, playback, search, export, and recovery workflows.

The smart-tracking PTZ cameras added responsive coverage around the lobby and valet activity, including the ability to follow movement and support vehicle or tag review as traffic enters and exits. Viewing stations were deployed where different teams actually work, giving property management and front-desk security access appropriate to their responsibilities while the security director received a consolidated live-monitoring environment.

Training focused on real investigation tasks: locating an event with incomplete information, narrowing results with descriptive search, confirming the correct camera view, preserving relevant footage, and exporting evidence without exposing broader system access.

The outcome

Technology that supports the operation.

The property now has a full year of locally retained video available for investigations that surface well after an incident. That longer evidence window helps teams respond to delayed complaints and claims with recorded context instead of relying only on memory or conflicting accounts.

Thirty days of cloud backup protect the most recent footage during a local server failure or repair window. Search tools dramatically reduce the time required to locate useful video when investigators know only a partial plate, clothing color, approximate person description, vehicle detail, or general time range.

Just as important, the system is available to the right operational teams. Property management, front-desk security, and the security director each have practical viewing workflows while the underlying permissions preserve control over sensitive recordings.

Key takeaway

Long retention matters most when the footage is easy to find. A year of searchable local video, recent cloud backup, and role-based viewing turns surveillance from passive recording into a practical investigation tool.

Plan the next project

Tell us what your building needs to do better.

Start with the people, the room, and the problem. We will help define a practical next step.

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